Every contact moment counts.
Presenting a positive image is important for you and imperative for your business. After all, it is much easier to build relations with visitors who feel confident from the start.
Every direct or indirect contact moment with your target group determines not only the formation of your company’s image but also future business.
Your business operations, communications, building, staff, and many other factors influence your image. A consistent image strengthens the view your target group has of your products and services. That results in improved customer satisfaction and loyalty. In this way, your image contributes to your business’ success and profitability.
A visitor experience that perfectly matches your identity strengthens your business’ image. And feeling safe is one of the important conditions for feeling welcome. That warm welcome and safe feeling during the visit to your business will stay with the visitors, even after they have left.
From reception, stay until departure, the visitor experience consists of numerous other contact moments than the ones with your host.
Various ‘waiting appeasers’ such as a drink, Wi-Fi, and suitable literature serve to deepen the feeling of a professional and warm welcome. That first impression is then confirmed, enhanced, or invalidated by the rest of the visit to your business. What do you want to present? Is your hospitality experience aligned to this? What is more suitable, a friendly, warm welcome or one that is orderly and business-like?
Welcome! has years of experience in finding and creating a warm welcome and safe visitor experience. Together with you, we will look at the personal welcome, stay, and departure that your guests experience. With our modular range of options, we ensure that the visitor experience matches your objectives, business culture, and identity.
Welcome! – the art of making people feel welcome – ensures that people are happy to do business with you, which distinguishes you from your competitors.